How activate Gotv decoder after payment

Simple-solving Gotv E16 error after MPESA paybill plus some customer care tips


Have you paid your Gotv bill using MPesa only for the TV stations on both Gotv Plus as well as Gotv bouquet remain scrambled? Well here is a
solution on how to troubleshoot or solve any E16, E17 or E30 errors on
your TV screen. Let me guess you your Gotv decoder is still showing
e016-0 after making payment? But first:-

How to Pay Gotv your bill using Mpesa for Kenyan residents.

Before you pay anything please keep in mind the following tips I have
crafted for you as a result of my experience with Gotv Kenyan customers
and their customer care mobile number which is 0711 066 555. First
before you pay make sure that the decoder is ON and that it is connected
to the antenna. As a good measure make sure you can view channel 99
without any problems. The second tip is always pay the amount with some
extra coins, for example instead of paying Ksh599 for the Gotv bouquet,
pay around Ksh605. The same goes for the Gotv plus bouquet, enter the
amount as Ksh855 instead of the actual price of Ksh849. Trust me when I
say that most of the problems that arise afterwards are due to lower
amounts paid and the fact that the decoder was OFF during the

1. Go to Mpesa menu and choose ‘Pay Bill’
2. Key in the Gotv Paybill number which is 423655
3. Key in your IUC number; this you can get it from the bottom of your
decoder on a red sticker.
4. Key in the amount for the package you wish to pay for. Its either
Gotv or Gotv Plus bouquet.
5.Key in your M-Pesa PIN
6. Check again to ensure that you have input the correct information
7. Wait for a confirmation message

Give it at least 15 minutes for the system to do its magic. Most of the
time it only takes less than 5 minutes for your account to be updated.
If you still see any error message after 15 minutes then try the
following method of troubleshooting E16, E30 or e17 error messages.

Method 1, Using USSD

1. Dial *423#
2. Select Gotv
3. Select Reset (use the IUC number – on the red sticker under the
Decoder – and follow the instructions)

Method 2, Using SMS

Send the following message reset IUC number to 22688. For example reset
2016807865. Note the space between the letter C and the start of the

Method 3, Using Go Eazy

Go to using your phone or computer and follow the

Method 4, call them on 0711 066 555 and follow the self service voice
very keenly. But make sure you have enough credit because this call can
take you on a merry go round before you actually talk to customer care
staff who are always available 24/7, even on Sundays and at night too.
Keep calm and if the call gets disconnected, call again and be patient.

What if every method fails Resetting my Gotv Account?

Go to twitter @GOtvKenya and ask for assistance, guys who do usually get
help much faster than the folks who post on the Gotv Kenya Facebook